PUBLIC OFFER

This public Offer (hereinafter referred to as the "Agreement") is an official offer of the MOBILE TRADE SOLUTIONS LLC Company, registered and operating in accordance with the laws of the United Arab Emirates, Emirate of Dubai (hereinafter referred to as the "Seller") an individual who has legal capacity and the necessary authority to conclude a contract for the sale of the Goods with the Seller on the terms specified in this offer and contains all the essential terms of the contract.

 

1. LEGAL BASIS

1.1. The offer was developed in accordance with the Civil Code of the Republic of Uzbekistan, with the laws of the Republic of Uzbekistan "On electronic commerce", "On electronic document management" and other regulatory legal acts which regulate the implementation of the sale of goods (works, services) in the form of electronic commerce, presented on the website of " ARENA MERCHANTS " LLC (Republic of Uzbekistan), which is the operator providing the Seller with access to the website at the Internet address: https://arenamarket.uz

1.2. Retail trade, carried out in the form of electronic commerce, is managed  by the Regulation on the procedure for the implementation of wholesale and retail trade activities, approved by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan dated November 26, 2002 No. 407, the Rules of retail trade in the Republic of Uzbekistan, approved by the resolution of the Cabinet of Ministers of the Republic of Uzbekistan dated February 13, 2003 under No. 75 and the Rules for the implementation of electronic commerce, approved by the resolution of the Cabinet of Ministers of the Republic of Uzbekistan dated June 2, 2016 No. 185.

1.3. Relations in the field of consumer protection are regulated by the Civil Code of the Republic of Uzbekistan, the Law of the Republic of Uzbekistan "On Protection of Consumer Rights" dated April 26, 1996. No. 221-I and other regulatory legal acts of the Republic of Uzbekistan.

 

2. DEFINITION OF TERMS

2.1. In this offer, unless the context requires otherwise, the following terms have the following meanings and are an integral part of it:

-Acceptance- agreement with the proposal (offer) to conclude an agreement on the conditions specified in the proposal entailing legal consequences.

-Ordering goods on the operator's website - positions indicated by the Buyer from the assortment of the Goods offered for sale when placing an application for the purchase of the Goods on the operator's website at the Internet address: https://arenamarket.uz

-Operator - "ARENA MERCHANTS" LLC (Republic of Uzbekistan), which is the operator providing the Seller with access to the website at the Internet address: https://arenamarket.uz

-Offer - an offer addressed to one person, several specific persons or an indefinite circle of persons, containing all the essential conditions of the contract, from which the person making the offer (the offeror) is seen to conclude an agreement on the conditions specified in the offer with anyone who responds.

-Salesman - MOBILE TRADE SOLUTIONS LLC, incorporated and operating under the laws of the United Arab Emirates, Emirate of Dubai.

-Customer - any individual (residents and non-residents of the Republic of Uzbekistan) purchasing goods (works, services) using information systems for final consumption, who has accepted a public offer on the terms of this offer.

-Product - the object of the agreement of the parties, the list of assortment names presented on the Operator's website at the Internet address: https://arenamarket.uz

 

3. GENERAL PROVISIONS

3.1. The Buyer's order of the Goods posted on the Operator's website means that the Buyer agrees with all the terms of this Offer, which is a direct acceptance of the terms of the Offeror's agreement.

3.2. The Seller has the right to make changes to the Offer without notifying the Buyer. In the event that changes are made to the current Offer, the changes come into force after 10 calendar days from the date of official publication on the Operator's website.

3.3. The term of the Offer is not limited, unless otherwise indicated on the Operator's website.

3.4. The Seller provides the Buyer with complete and reliable information about the Goods, with all the essential terms of the contract, including information about the main consumer properties of the Goods, the place of manufacture, as well as information about the warranty period and shelf life of the Goods on the Operator's website at the Internet address: https://arenamarket.uz

 

4. PRICE OF GOODS

4.1. The price for each item of the Goods is indicated on the website of the online store at the Internet address: https://arenamarket.uz

4.2. Prices for the Goods are determined unilaterally and indisputably and are indicated on the pages of the Operator.

4.3. The price of the Goods is indicated in US dollars (USD).

4.4. The price of the Goods includes the cost of the Goods, the cost of packaging and labeling, the cost of delivery to the Republic of Uzbekistan, commissions of banks and payment operators, with the exception of commissions of the bank that issued the bank card.

4.5. The price of the Goods does not include the cost of customs clearance on the territory of the Republic of Uzbekistan, the cost of delivery to the regions.

4.6. The offer to conclude a contract for a specific Product is valid during the period of availability of the Product by the Seller. Finding the Product on the Operator's website is not a guarantee of its availability. In the event that applications from Buyers for purchase with 100% prepayment are accepted for certain Goods, and this Goods is not available for reasons beyond the Seller's control, the Buyer will be offered a choice of one of the following options (conditions):

- Refund of the entire prepayment amount;

- New offer with new delivery times;

- Selection of another assortment of the Goods available with an additional payment or a refund of part of the money based on the amount previously paid by the Buyer in the amount of 100% prepayment.

4.7. The Seller has the right to unilaterally change the price for any item of the Goods. At the same time, the new (changed) prices come into force from the date of official publication on the Operator's website.

4.8. The change by the Seller of the price for the Goods paid by the Buyer is not allowed.

4.9. In the event of a change in the price of the ordered Goods, the Seller undertakes to inform the Buyer about the change in the price of the Goods within 24 hours. The Buyer has the right to confirm or cancel the Order for the purchase of the Goods if the price is changed by the Seller after placing the Order.

4.10. The Buyer's obligations to pay for the Goods are considered fulfilled from the moment the Seller receives funds in the amount of 100% of the prepayment (taking into account the commissions of correspondent banks and payment operators).

4.11. The Seller indicates the cost of delivery of the Goods on the Operator's website or informs the Buyer when placing an order by the Operator.

4.12. Payments between the Seller and the Buyer for the Goods are made by bank cards VISA, MasterCard.

 

5. MOMENT OF CONCLUSION OF THE CONTRACT

5.1. The text of this Agreement is a public offer (in accordance with part 2 of Art. 369 and Art. 426 of the Civil Code of the Republic of Uzbekistan).

5.2. The agreement concluded on the basis of the Buyer's acceptance of this offer is an adhesion agreement to which the Buyer accedes without any exceptions and / or reservations.

5.3. The goods and services presented on the site through graphic images are the property of the Seller.

5.4. Due to different technical characteristics of monitors, the color of the Product may differ from that shown on the website.

5.5. The appearance and characteristics of the Goods may differ from those described on the website.

5.6. At the request of the Buyer, the manager of the Seller or the Operator (if applicable) is obliged to provide (by phone or by e-mail) the information necessary and sufficient, from the point of view of the Buyer, for him to make a decision to purchase the goods.

5.7. The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Agreement.

5.8. The Buyer who purchased the goods on the Operator's website (having placed the order for the goods) is considered as a person who entered into a relationship with the Seller under the terms of this Agreement.

5.9. The warranty period for the Product is established by the manufacturer. The warranty period is indicated in the warranty card.

 

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The seller undertakes:

6.1.1. From the moment of the conclusion of this Agreement, fully ensure all obligations to the Buyer in accordance with the terms of this agreement and current legislation.

6.1.2. Process the Buyer's personal data and ensure their confidentiality in the manner prescribed by applicable law.

6.1.3. Provide the Buyer with the opportunity to receive free telephone consultations by the phones indicated on the Operator's website. The scope of consultations is limited to specific issues related to the execution of the Order and the characteristics of the Goods.

6.1.4. Prevent attempts of unauthorized access to information and / or transfer of it to persons not directly related to the execution of Orders, timely detect and suppress such facts.

6.2. The seller has the right:

6.2.1. Change this Agreement, the Prices for the Goods and the Tariffs for related services, the methods and terms of payment and delivery of the goods unilaterally, by placing them on the pages of the Operator's website.

6.2.2. All changes come into force after publication in the terms in accordance with the terms of the Offer and are considered to be brought to the attention of the Buyer from the moment of such publication.

6.2.3. Carry out records of telephone conversations with the Buyer.

6.2.4. Without agreement with the Buyer, transfer your rights and obligations to perform the Agreement to third parties.

6.2.5. Transfer electronic documents and electronic messages for storage to information intermediaries.

6.2.6. Failure to fulfill obligations under the Agreement in the event of force majeure circumstances specified in Chapter 9 of this Agreement, as well as changes in the conditions for fulfilling obligations in accordance with clause 4.6. actual agreement.

6.2.7. If, without any good reason, the Buyer does not pay and does not accept the ordered Goods or does not accept the ordered and previously paid Goods delivered within the specified timeframe to the previously agreed address (territory) by the Buyer or a third party (a legal entity providing services for the delivery of the Goods with which The Buyer has entered into an agreement for the provision of freight forwarding services) The Buyer has the right to unilaterally terminate the contract and demand from the Buyer compensation for losses incurred or retain the Goods until the Buyer is ready to pay and accept or accept the previously paid Goods at new times agreed by the seller, after re-payment by the buyer of the cost of services for the delivery of goods.

6.2.8. The Seller has the right to refuse the Buyer to accept and execute the order if the Buyer made an order earlier and did not pay for it, refused the order at the time of delivery of the Goods, did not accept the delivered Goods, or if the Seller has doubts about the reliability of the specified data of the Buyer, without explaining the reasons.

6.2.9. If the Seller has the reason to believe that the information provided by the User when placing the Order is not true or provided in an incomplete volume, as well as in case of offensive and / or inappropriate behavior, the Seller has the right to refuse to accept the Order to the Buyer on a temporary or permanent basis. ...

6.3. The buyer undertakes:

6.3.1. Prior to the conclusion of the Agreement, familiarize yourself with the content and terms of the Agreement, the prices for the Goods offered by the Seller on the Operator's website, as well as other conditions on the Operator's pages located at the Internet address: https://arenamarket.uz

6.3.2. In fulfillment by the Seller of its obligations to the Buyer, the latter must provide all the necessary data specified in clause 7.2. of this Offer, uniquely identifying him as the Buyer, and sufficient for the delivery of the Goods ordered by him to the Buyer, subject to the delivery of the goods.

6.3.3. Pay for the ordered Goods and their delivery on the terms of this agreement.

6.3.4. To avoid disputes, when placing an order, familiarize yourself with the information offered by the Seller on the Operator's website.

6.3.5. Do not use the goods ordered on the website for business purposes.

6.3.6. Pay and accept the ordered Goods from the Buyer or a third party (a legal entity providing services for the delivery of the Goods with which the Buyer entered into an agreement for the provision of freight forwarding services) delivered to the previously agreed address (territory).

 

7. PLACEMENT OF ORDER

7.1. The order of the Goods is carried out by the Buyer through the service of the Operator's website located at the Internet address: https://arenamarket.uz

7.2. When registering on the website of the online store, the Buyer undertakes to provide the following registration information:

7.2.1. Surname, name, patronymic, age of the Buyer or the person (recipient) indicated by him;

7.2.2. The address to which the Goods should be delivered (if delivery to the Buyer's address);

7.2.3. E-mail address;

7.2.4. Contact phone numbers.

7.3. The name, quantity, assortment, article, price of the Goods selected by the Buyer are indicated in the Buyer's basket on the Operator's website.

7.4. If the Seller needs additional information, he has the right to request it from the Buyer. If the Buyer does not provide the necessary information, the Seller is not responsible for the Product selected by the Buyer.

7.5. The Buyer's acceptance of the terms of this Offer is carried out by the Buyer entering the relevant data into the registration form on the Operator's website.

7.6. The Seller is not responsible for the content and accuracy of the information provided by the Buyer when placing the Order.

7.7. The Buyer is responsible for the accuracy of the information provided when placing an Order.

7.8. The remote sale and purchase agreement between the Seller and the Buyer is considered concluded from the moment the Order is placed.

 

8. DELIVERY AND TRANSFER OF GOODS

8.1. The Seller provides the Buyer with services for the delivery of the Goods in one of the following ways:

- Courier delivery;

- Pickup from the place of storage of the Goods in the city of Tashkent (Republic of Uzbekistan).

8.2. If the contract for the sale and purchase of the Goods by a remote method is concluded with the condition of the delivery of the Goods to the Buyer, the Seller is obliged to deliver the Goods to the place specified by the Buyer within the time period established by the Agreement, and if the place of delivery of the Goods by the Buyer is not specified, then at the place of his residence or registration, about which the Seller informs the Buyer.

8.3. The place of delivery of the Goods is indicated by the Buyer when placing the Order for the purchase of the Goods in the "Delivery Method" section.

8.4. The delivery time of the Goods to the Buyer consists of the order processing time and the delivery time.

8.5. The Seller indicates the cost of delivery of the Goods on the Operator's website or informs the Buyer when placing an order.

8.6. The Seller transfers, and the Buyer accepts and pays for the goods on the terms specified in this agreement. Ownership of the Ordered Goods passes to the Buyer from the moment of the actual transfer of the Goods to the Buyer and payment by the latter of the full cost of the Goods. The risk of accidental loss or damage to the Goods passes to the Buyer from the moment of the actual transfer of the Goods to the Buyer.

 

9. RETURN AND EXCHANGE OF GOODS

9.1. Good quality goods:

9.1.1. The buyer has the right, within three days from the date of purchase, to exchange a non-food product of good quality for a similar one from the seller where it was purchased, and in the absence of such a product on sale, receive monetary compensation.

9.1.2. Buyer's requirements for exchange or return of goods are subject to satisfaction in the following cases:

- if the product was not in use;

- preserved its presentation, consumer properties, seals, labels;

- a document confirming the fact and conditions for the purchase of the specified product (sales receipt or cash register receipt);

9.1.3. Goods of good quality are not subject to return (they are not accepted back), in accordance with Appendix 1 to the Retail Trade Rules of the Republic of Uzbekistan, approved by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 75 of February 13, 2003:

- Products for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical products and medical equipment, oral hygiene products, spectacle lenses, childcare items, medicines).

- Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products).

- Perfumery and cosmetic products.

- Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods made of non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpets and others) and other goods sold per meter.

- Sewing and knitwear (garments and knitted underwear, hosiery and glove products).

- Products and materials in contact with food, made of polymeric materials, including for one-time use (tableware and accessories for dining and kitchen, containers and packaging materials for storing and transporting food).

- Household chemicals, pesticides and agrochemicals.

- Furniture (furniture sets and sets).

- Articles made of precious metals, with precious stones, from precious metals with inserts of semiprecious and synthetic stones, cut precious stones.

- Cars and bicycles, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure craft and other watercraft for household use.

- Technically complex household goods, for which warranty periods are set (metal-cutting and woodworking household machines; electrical household machines and household electrical appliances; household electronic equipment; household computers and duplicating equipment; photographic and film equipment; telephones and facsimile equipment; electric musical instruments; toys electronic).

- Animals and plants.

9.1.4. Return of goods is carried out through the delivery service of the Seller.

9.2. Inadequate goods:

9.2.1. The Buyer, to whom the goods of inadequate quality were sold, if this was not agreed by the Seller, has the right, within 10 (ten) days of his choice, to declare any of the following requirements:

- replacement for goods of a similar brand (model, article number) or for the same goods of another brand (model, article number) with a corresponding recalculation of the purchase price;

- a commensurate decrease in the purchase price;

- gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the buyer or a third party;

has the right to refuse to execute the contract and demand the return of the amount paid for the goods.

9.2.2. The procedure for returning goods of inadequate quality is carried out as follows:

- By submitting an application for the return of the Goods, which must indicate which defect contains the goods returned by the Buyer;

- After accepting the application, the Goods are sent for verification to the technical service for the provision of services, which is authorized to conduct a technical inspection of a certain type of Goods to determine the causes of defects in the Goods;

- Based on the results of the inspection by the authorized technical service for the provision of services, a conclusion is drawn up on the reasons for the defects of the Goods.

- If the defects of the Goods were the cause of a factory defect (defect), the Goods must be replaced, and if technical elimination of the defects is possible, the Goods must be eliminated free of charge.

9.2.3. The procedure for replacing goods with defects:

- Within 7 days (with obvious signs of a factory defect)

- Within 20 days (if additional verification is required)

- Within 1 month (in the absence of goods of a similar brand)

- Within 2 months (when delivered to remote areas).

9.2.4. The procedure for eliminating defects in the goods: within 20 days (after a full check by the technical service for the provision of services).

9.2.5. After the expiration of the period specified in clause 9.2.1. claims are made to the manufacturer and / or service partners of the manufacturer in the territory of the Republic of Uzbekistan during the warranty period or service life.

 

10. METHODS OF PAYMENT

10.1. The Buyer can make payment in the following ways: payment through the payment systems indicated on the Operator's website.

  

11. FORCE MAJEURE

11.1. Either Party is released from liability for full or partial failure to fulfill its obligations under this Agreement if this failure was caused by force majeure circumstances that arose after the signing of this Agreement.

11.2. "Force Majeure Circumstances" means extraordinary events or circumstances that such Party could not foresee or prevent by means available to it. Such extraordinary events or circumstances include, in particular: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, actions of state bodies of the Republic of Uzbekistan or other states, as well as any other circumstances beyond the reasonable control of any of the Parties.

11.3. Changes in the current legislation or regulations that directly or indirectly affect any of the Parties are not considered Force Majeure Circumstances, however, if such changes are made that do not allow any of the Parties to fulfill any of its obligations under this Agreement, The Parties are obliged to immediately decide on the procedure for eliminating this problem in order to ensure that the Parties continue to execute this Agreement.

 

12. RESPONSIBILITY OF THE PARTIES

12.1. For non-fulfillment or improper fulfillment of the terms of this Agreement, the Parties shall be liable in accordance with the legislation of the Republic of Uzbekistan.

12.2. All text information, graphics and services posted in the online store have a legal copyright holder, illegal use of this information and images is prosecuted in accordance with applicable law.

 

13. OTHER CONDITIONS

13.1. All disputes related to non-fulfillment or improper fulfillment of their obligations under this agreement, the parties will try to resolve during negotiations.

13.2. If no agreement is reached during negotiations, disputes will be resolved in court in accordance with the current legislation of the Republic of Uzbekistan at the location of the Operator.

13.3. Sections of the Operator's website that explain the terms and conditions referenced in the Offer are an integral part of this Offer.

13.4. By accepting this offer, the Buyer agrees and permits the Seller and the Operator to process their personal data, including last name, first name, patronymic, date of birth, gender, place of work and position, postal address, home, work, mobile phones, e-mail address, including collection, systematization, accumulation, storage, clarification (update, change), use, distribution, transfer on the territory of the Republic of Uzbekistan, depersonalization, blocking, destruction of personal data, as well as transferring them to the Seller's partners for the purpose of further processing (including collection, systematization, accumulation, storage, clarification (update, change), use, distribution on the territory of the Republic of Uzbekistan, depersonalization, blocking, destruction of personal data) for research,

13.5. The Buyer agrees and permits the Seller and the Seller's counterparties to process the Buyer's personal data using automated database management systems, as well as other software tools specially developed on behalf of the Seller. Work with such systems is carried out according to the algorithm prescribed by the operator (collection, systematization, accumulation, storage, refinement, use, blocking, destruction). Methods of processing used (including but not limited to): automatic verification of postal codes with the code base, automatic verification of the spelling of street / town names, clarification of data with the Buyer by telephone, postal communication with the Buyer or via contact via the Internet, database segmentation according to the specified criteria. The buyer agrees that, if it is necessary to achieve the goals specified in this offer, his personal data received by the Seller can be transferred to third parties, to whom the Seller can entrust the processing of the Buyer's personal data on the basis of an agreement concluded with such persons, subject to the requirements of the legislation of the Republic of Uzbekistan on ensuring by such third parties the confidentiality of personal data and the security of personal data during their processing. When transferring the specified data of the Buyer, the Seller warns the persons receiving the Buyer's personal data that these data are confidential and can only be used for the purposes for which they were communicated, and require these persons to comply with this rule. may be transferred to third parties to whom the Seller may entrust the processing of the Buyer's personal data on the basis of an agreement concluded with such persons, subject to the requirements of the legislation of the Republic of Uzbekistan on ensuring by such third parties the confidentiality of personal data and the security of personal data during their processing. When transferring the specified data of the Buyer, the Seller warns the persons receiving the Buyer's personal data that these data are confidential and can be used only for the purposes for which they were communicated, and require these persons to comply with this rule. may be transferred to third parties to whom the Seller may entrust the processing of the Buyer's personal data on the basis of an agreement concluded with such persons, subject to the requirements of the legislation of the Republic of Uzbekistan on ensuring the confidentiality of personal data and the security of personal data by such third parties during their processing. When transferring the specified data of the Buyer, the Seller warns the persons receiving the Buyer's personal data that these data are confidential and can only be used for the purposes for which they were communicated, and require these persons to comply with this rule. subject to the requirements of the legislation of the Republic of Uzbekistan on ensuring by such third parties the confidentiality of personal data and the security of personal data during their processing. When transferring the specified data of the Buyer, the Seller warns the persons receiving the Buyer's personal data that these data are confidential and can be used only for the purposes for which they were communicated, and require these persons to comply with this rule. subject to the requirements of the legislation of the Republic of Uzbekistan on ensuring by such third parties the confidentiality of personal data and the security of personal data during their processing. When transferring the specified data of the Buyer, the Seller warns the persons receiving the Buyer's personal data that these data are confidential and can only be used for the purposes for which they were communicated, and require these persons to comply with this rule.

13.6. The Buyer has the right to request from the Seller complete information about his personal data, their processing and use, as well as demand the exclusion or correction / addition of incorrect or incomplete personal data by sending a corresponding written request to the Seller's name at the postal address. The consent given by the Buyer to the processing of his personal data is indefinite and can be revoked by sending a written application by the Buyer to the Seller at the postal address.

 

Carefully read the text of the public offer, if you do not agree with any clause of the offer, you have the right to refuse to purchase the Goods provided by the Seller and not take the actions specified in clause 3.1. of this Offer.